Services

What is a Pre-Delivery Inspection (PDI)?

A Pre-Delivery Inspection (PDI) is a thorough check performed on a vehicle before it is delivered to the buyer. This inspection is typically done by the dealership to ensure that the vehicle is in excellent working order and meets the manufacturer's quality standards. The PDI covers various aspects, including:

• Mechanical Checks by gravity workshop: Inspection of the engine, brakes, transmission, suspension, and other mechanical systems.
• Electrical Systems: Testing of the car's lights, infotainment system, battery, and other electronic components.
• Exterior Inspection: Checking for any damage or imperfections in the paint, body, and trim, and ensuring all parts (like wipers and mirrors) are intact and functioning.
• Interior Condition: Ensuring seats, dashboard, interior lights, and controls are in good condition and free from defects.
• Fluid Levels: Checking and topping off essential fluids like oil, brake fluid, coolant, and windshield washer fluid.
• Safety Features: Verifying airbags, seatbelts, child locks, and other safety features are working correctly.

Once the inspection is complete, any necessary repairs or adjustments are made, so the vehicle is fully prepared for a safe, smooth delivery to the customer.

What is the need for a PDI?

A Pre-Delivery Inspection (PDI) is essential for several reasons:

• Quality Assurance: Manufacturers aim to deliver vehicles in perfect condition, but transportation and handling can sometimes result in minor issues or damages. The PDI ensures the vehicle meets quality standards and is free from any defects before delivery.
• Customer Satisfaction: The PDI helps create a positive customer experience by ensuring that the buyer receives a flawless vehicle. This inspection reduces the chances of customer dissatisfaction due to problems discovered after delivery.
• Safety Assurance: Vehicles must meet specific safety standards. By testing critical systems like brakes, lights, and airbags, the PDI ensures the vehicle is safe to operate.
• Compliance and Warranty: For the vehicle to be under warranty, it often needs to pass the PDI as part of the dealership's obligations. This inspection ensures the vehicle adheres to legal and manufacturer warranty requirements.
• Minimizes Returns and Repairs: By identifying and fixing any issues before the customer takes possession, the PDI reduces the likelihood of early returns, repairs, or warranty claims.
• Reduces Liability: Dealerships conduct the PDI to limit liability. If an undetected defect causes an accident, the dealership could be held responsible if they failed to inspect the vehicle thoroughly before handing it over to the customer.

Why should you conduct a PDI of your car?

Conducting a Pre-Delivery Inspection (PDI) of your car is important for several reasons:

• Ensures Vehicle Condition: A PDI helps you confirm that the car is in perfect working order before you take ownership. It allows you to verify that all components and systems are functioning as expected and that there is no visible damage or defects.
• Verifies Safety Features: By inspecting the vehicle's safety features, you can ensure they are functioning properly. This includes checking the brakes, airbags, seatbelts, lights, and tires, which are critical for safe driving.
• Protects Against Hidden Issues: Conducting a PDI can reveal issues that may have occurred during transportation or manufacturing that could impact your car's performance. Identifying and addressing these issues before taking delivery can save you time and money on repairs.
• Confirms Accessories and Specifications: A PDI allows you to verify that all the accessories and specifications you ordered, such as infotainment systems, upholstery, and add-ons, are present and correctly installed.
• Enhances Peace of Mind: Knowing that your car has passed a comprehensive inspection gives you peace of mind and confidence that the vehicle is reliable and in optimal condition.
• Clarifies Warranty and Documentation: During the PDI, you can review warranty information and confirm that all necessary documentation (such as the manual, service booklet, and tool kits) is provided. This helps you understand what is covered and ensures you have everything you need for future servicing.

By conducting or attending the PDI, you take an active role in ensuring the quality and condition of your new car, giving you reassurance as you drive away.

Checklist to conduct during a physical inspection of car

Here's a checklist for conducting a thorough physical inspection of a car:

1. Exterior Inspection

• Body Condition: Inspect for dents, scratches, or paint imperfections on the body panels, bumpers, and roof.
• Paint Consistency: Check for uniform paint color, texture, and finish across all panels.
• Doors and Windows: Open and close all doors to ensure they move smoothly. Check window alignment and that they open/close properly.
• Lights: Test headlights (high/low beams), tail lights, brake lights, fog lights, reverse lights, indicators, and hazard lights.
• Windshield and Windows: Check for cracks, chips, or scratches.
• Mirrors: Verify the side mirrors and rear-view mirror are securely attached, free from cracks, and adjust properly.
• Tires: Inspect tire tread depth, sidewall condition, and ensure they match in size and brand. Also check the spare tire.
• Wipers: Test the wipers to ensure they work correctly and check for any signs of wear on the wiper blades.
• Rust and Corrosion: Look underneath the car and around door edges for rust or corrosion spots.
• Exhaust Pipe: Ensure the exhaust pipe is intact and free from rust.

2. Interior Inspection

• Seats: Test the seat adjustments (manual/electric) and check for any wear, tear, or stains on the upholstery.
• Seat Belts: Ensure all seat belts fasten and release correctly and that there are no frays.
• Dashboard and Controls: Test dashboard controls (infotainment, climate control, headlights, wipers, etc.) for functionality.
• Steering Wheel: Check steering wheel alignment, horn functionality, and any steering controls.
• Lights: Confirm interior lights work, including dome, map, and glove box lights.
• Air Conditioning and Heating: Test the air conditioning and heater at different settings to ensure they work properly.
• Windows and Sunroof: Verify power windows and sunroof (if equipped) open and close smoothly.
• Storage Areas: Check glove box, center console, and trunk for cleanliness and operation.
• Odor: Ensure there are no foul or moldy smells inside.

3. Engine and Under the Hood

• Fluids: Check levels of engine oil, brake fluid, coolant, windshield washer fluid, and power steering fluid (if applicable).
• Belts and Hoses: Inspect for wear or cracks in the belts and hoses.
• Battery: Verify the battery terminals are clean, tightly connected, and free from corrosion.
• Leaks: Look under the car and around the engine for oil, coolant, or other fluid leaks.
• Radiator: Ensure the radiator is clean and unobstructed.
• Air Filter: Check if the air filter is clean and in good condition.

4. Underbody Inspection

• Exhaust System: Inspect for any signs of rust, holes, or damage in the exhaust system.
• Suspension: Look at visible parts of the suspension for wear or damage, such as the shocks and struts.
• Brake Condition: Check for brake pad thickness and any unusual wear on the rotors or discs.
• Leaks: Inspect for any fluid leaks under the car, especially near the engine, transmission, and differential.

5. Test Drive

• Engine Noise: Listen for any unusual sounds like rattling or knocking from the engine.
• Brakes: Test braking smoothness and stopping power. The car should stop without pulling to one side or vibrating.
• Steering: Ensure the steering wheel feels stable and responsive. Check for alignment issues.
• Transmission: Shift through all gears (automatic or manual) to ensure smooth operation.
• Acceleration: Confirm smooth acceleration without hesitation or jerking.
• Suspension and Comfort: Notice how the car handles bumps and road irregularities for a smooth ride.
• Parking Sensors and Camera: Test reverse gear, parking sensors, and rear-view camera (if equipped) for functionality.

6. Documents and Accessories

• Owner's Manual and Warranty: Ensure you receive the owner's manual, warranty booklet, and service schedule.
• Spare Key: Verify you have a spare key and that both keys work.
• Toolkit and Spare Tire: Check that the car has a toolkit and a spare tire in the trunk.
• Registration and Insurance: Ensure all necessary registration and insurance documents are in order and in your possession.

By using this checklist, you can be confident that your car is in good condition, functional, and ready for use.

Brake Inspection

Visual Inspection: The technician checks the overall condition of the brake system, including brake pads, rotors, calipers, brake lines, and hoses.

Brake Fluid: They check the brake fluid level and inspect for any signs of contamination or moisture. If necessary, the fluid may be flushed and replaced.

Signs of Wear: They look for uneven wear on brake pads or rotors, indicating issues like misalignment or caliper malfunction.

Brake Pad Replacement

Removal of Old Pads: Worn-out brake pads are removed, as they can decrease braking efficiency and potentially damage the rotors.

Installation of New Pads: New brake pads are installed, selected to match the manufacturer's specifications or the customer's preferences (e.g., ceramic, semi-metallic).

Lubrication: Brake components are lubricated to ensure smooth operation and prevent squeaking or rattling noises.

Rotor Resurfacing or Replacement

Rotor Resurfacing: If the rotors aren't too worn or damaged, they may be resurfaced (machined) to create a smooth surface for better braking contact.

Rotor Replacement: Severely worn or damaged rotors are replaced to maintain optimal braking performance and prevent vibrations or noise.

Caliper Service

Caliper Inspection: Calipers, which press the brake pads against the rotors, are inspected for leaks, wear, or sticking.

Caliper Repair or Replacement: If a caliper is found to be faulty (e.g., sticking or leaking), it may be repaired or replaced to ensure even pressure on both sides of the rotor.

Brake Fluid Flush

Old Fluid Removal: Brake fluid absorbs moisture over time, which can reduce braking efficiency. The old fluid is drained or flushed out.

New Fluid Addition: Fresh brake fluid is added to ensure the hydraulic brake system works properly, enhancing braking response and preventing corrosion in the brake lines.

Brake Line and Hose Check

Line and Hose Inspection: Brake lines and hoses are checked for any cracks, leaks, or damage that could impact braking performance.

Replacement if Needed: Damaged or worn brake lines and hoses are replaced to prevent brake fluid leaks and ensure consistent braking power.

Parking Brake Adjustment

Testing and Adjustment: The parking brake (handbrake) is checked and adjusted if necessary to ensure it holds the car securely when engaged.

Draining the Old Oil

Raise the Vehicle: The car is lifted or raised on ramps to access the oil drain plug.

Drain Plug Removal: The technician removes the oil drain plug underneath the engine, allowing the old oil to drain into a pan.

Draining Oil: The oil is left to drain completely to remove all used oil from the engine.

Replacing the Oil Filter

Remove Old Filter: The old oil filter, which traps contaminants from the engine, is removed and properly disposed of.

Install New Filter: A new oil filter is installed to ensure clean oil continues to flow through the engine, preventing dirt and debris from entering.

Adding New Oil

Selecting the Right Oil: The technician uses oil of the correct grade and type for the car's engine (e.g., synthetic, semi-synthetic, or conventional oil).

Filling the Engine: The new oil is added to the engine through the oil fill cap, usually on the top of the engine.
Checking Oil Level: After filling, the technician checks the oil level with the dipstick to ensure it's within the recommended range.

Reinstalling the Drain Plug

Secure Drain Plug: The drain plug is tightened to avoid leaks, ensuring a sealed system for the fresh oil.

Oil and Filter Change

Replacing the engine oil to keep the engine lubricated and changing the oil filter to remove contaminants.

Air and Cabin Filter Check

Air Filter: Inspects and, if necessary, replaces the engine air filter, which keeps dirt and debris from entering the engine.

Cabin Filter: The cabin air filter, which purifies the air inside the vehicle, is also checked and replaced if dirty.

Fluid Level Checks and Top-Ups

Checking and topping up essential fluids like brake fluid, coolant, windshield washer fluid, power steering fluid, and transmission fluid to ensure proper vehicle performance.

Battery Check

Inspecting the battery for proper charge, checking for corrosion on terminals, and ensuring it's securely mounted.

Brakes Inspection

Checking brake pads, rotors, and brake fluid levels. If the brake pads or rotors are worn, they may need to be replaced.

Tire Inspection and Rotation

Inspecting tires for tread depth, uneven wear, and damage, as well as checking and adjusting tire pressure. Tires may also be rotated to promote even wear.

Suspension and Steering Check

Inspecting the suspension and steering components, including shocks, struts, and bushings, to ensure stability and comfort.

Lights and Wipers Check

Testing all lights (headlights, tail lights, brake lights, indicators) to make sure they're working, as well as inspecting wipers and washer fluid spray to ensure clear visibility.

Battery Inspection

Visual Check: Technicians check for visible signs of wear, leaks, cracks, or swelling in the battery case, which indicate damage.

Terminal Cleaning: They clean corrosion from battery terminals and cable connections to maintain a strong connection.

Securing: Ensuring the battery is securely mounted to prevent vibrations that can cause internal damage.

Battery Testing

Voltage Test: A voltage test checks the battery's charge to ensure it's holding adequate power.

Load Test: This test simulates real-world conditions to assess the battery's ability to perform under load, ensuring it can handle daily starting and electrical demands.

Electrolyte Level and Fluid Check

For serviceable (non-sealed) batteries, electrolyte levels are checked and topped up if needed with distilled water to keep the battery cells functioning properly.

Replacement if Necessary

If a battery is weak, aging (3–5 years or more), or fails load tests, it may need replacement to ensure reliable starting and consistent electrical supply.

Regular battery servicing prevents unexpected breakdowns, extends battery life, and ensures reliable performance in various conditions.

Preparation

Cleaning: The car is thoroughly washed to remove dirt, grime, and grease.

Sanding: The old paint and any rust spots are sanded down to create a smooth surface for the new paint.

Masking: Areas not to be painted (windows, trim, lights) are covered and masked to protect them.

Priming

Primer Application: A primer layer is applied to protect the metal and help the new paint adhere better.

Sanding Primer: The primer layer is sanded once dry to ensure a smooth base for painting.

Painting

Base Coat Application: Multiple coats of color are sprayed onto the car, with each coat allowed to dry before the next.

Color Matching: If only specific areas are painted, technicians match the color to blend seamlessly with the existing paint.

Clear Coat and Finishing

Clear Coat Application: A clear coat is applied over the base color for a glossy, durable finish that protects against UV rays and minor scratches.

Polishing and Buffing: Once dry, the surface is polished and buffed to enhance the shine and smooth out any imperfections.

Curing and Inspection

Curing: The car is left to dry and cure in a controlled environment to ensure the paint sets properly.

Final Inspection: The finish is inspected for uniformity, gloss, and any imperfections.

Inspection and Assessment

Tire Condition Check: The technician inspects the current tires for tread depth, sidewall damage, punctures, or uneven wear.

Wheel Alignment Check: Checks if the wheels are aligned properly, as misalignment can cause uneven tire wear.

Rim Inspection: The wheels themselves (rims) are checked for cracks, bends, or other damage.

Wheel Removal

Loosening Lug Nuts: Lug nuts are loosened while the car is still on the ground to prevent wheel slippage.

Vehicle Lift: The car is lifted using a jack or lift, and the wheels are removed.

New Wheel/Tire Installation

Mounting New Tires: If new tires are being used, they're mounted onto the wheels using specialized equipment.

Balancing: Each wheel is balanced to prevent vibrations and ensure a smooth ride. Small weights are added to balance the wheel-tire combination.

Wheel Installation: The new or remounted wheels are installed, and lug nuts are tightened by hand initially.

Lug Nut Tightening and Torque Check

Final Tightening: After lowering the car, the lug nuts are tightened to the manufacturer-recommended torque to ensure safety.

Alignment and Testing

Wheel Alignment Check (if needed): Ensuring the wheels are aligned correctly helps with handling, fuel efficiency, and tire life.

Road Test: A brief road test may be performed to check for any issues, such as vibrations or alignment problems.

Diagnosis

Initial Inspection: Technicians begin by inspecting the engine for visible issues such as leaks, worn belts, or cracked components.

Diagnostic Testing: Using specialized tools, they connect to the car's onboard diagnostics (OBD) system to retrieve error codes and assess engine performance.

Compression Testing: This test measures the engine's ability to compress air and is essential for diagnosing issues with cylinder sealing, head gaskets, or piston rings.

Identifying the Problem

Listening for Noises: Unusual sounds (knocking, ticking, or grinding) can indicate problems like worn bearings or timing chain issues.

Checking Fluids: Assessing engine oil, coolant, and transmission fluid for contamination, proper levels, and leaks.

Reviewing Maintenance History: Understanding previous repairs and maintenance can provide context for current issues.

Repair Options

Minor Repairs: These may include replacing spark plugs, ignition coils, or sensors, as well as fixing leaks or replacing belts and hoses.

Major Repairs: This might involve more extensive work, such as replacing the head gasket, timing belt, or repairing or replacing internal engine components like pistons or camshafts.

Engine Rebuild: If the engine is severely damaged, it may require a rebuild, where internal components are replaced or refurbished to restore functionality.

Engine Replacement: In cases of severe damage or wear, replacing the entire engine with a new or remanufactured engine may be necessary.

Parts Replacement

Genuine vs. Aftermarket Parts: Technicians may recommend using either OEM (original equipment manufacturer) parts for better compatibility or aftermarket parts that may offer cost savings.

Quality Check: Ensuring all replacement parts meet manufacturer specifications for safety and performance.